Coyle Nissan

Top to bottom....staff at Coyle Nissan were very friendly, courteous, and professional. TJ was 100% all about making sure that everything was handled properly with our vehicle trade and new purchase. The GM, Alex, was great to work with and was very reasonable during the negotiations. Great dealerships are made up of great people. I would not hesitate to buy another vehicle from Coyle Nissan.

My truck sat here for service for 45 days and as of today there still wasn't a diagnosis. They never once reached out proactively with any communication. I would call and text and the response was always what I define as a "non-answer." For the month and a half it sat there, they claim to have spent a total of 8 hours diagnosing without reaching a conclusion. Every week I would ask if the truck would get looked at and the answer was always some version of, "We will do our best." I made it very clear that I didn't have another reliable vehicle to use and I would like to know when it wasn't being worked on so I could use it, but they never once did so. The tech working on it was even out for over a week (apparently that means that no one else can touch the car) and they didn't let me know. There were two visible issues I asked to be fixed when I dropped it off - leaking tire and a broken tail light. They verbally confirmed the tire was fixed, but never responded about the tail light. Guess what? Neither were fixed. So now I am starting over and taking my car somewhere else. Their final gift was lying to me about my battery being dead (they clearly jumped the car right in front of me). It was so dead that the car wouldn't start again even after letting it run for 45 minutes. After ALL of this, there still wasn't so much as an apology from the manager. I'm glad so many people are giving the shop good reviews. I hope my experience was an anomaly, but I always feel compelled to share whenever my experience is extraordinarily good or bad. Sadly, this time it was latter.

I had such a GREAT experience with Chris Taylor and Aaron buying my first Nissan car! Chris helped me search for cars before hand so I knew exactly what I wanted before I made the drive there. He helped me with any questions I had, and was very patient! Literally one of the nicest guys. Chris helped me find Exactly what I was looking for and within my budget. The paper work was quick and easy once I got there. He showed me all the features and I got to test drive the car. He showed me what my monthly payments would look like beforehand, so I knew what my down payment was. He helped me so much after getting my car stolen in another state. Overall, I am so thankful for all his help. Aaron helped with the financing part and handling payments. He was very personable, funny, and nice! Aaron also helped explain things a little easier for me to understand and also gave me his personal opinions and recommendations which I really appreciate. They are both genuinely nice people and you can tell that they really care!! I also felt like I could trust them, which is important when buying a new vehicle. Alex also came to congratulate me before I left and you can tell that they all really like their jobs, and truly want to help find the best and safest vehicle that fits you!! Thanks guys :) I love my new carrrrr

The overall experience was enjoyable. I was able to select, finance, and purchase my vehicle promptly. The staff was attentive and catered to our needs. The salesperson Aaron made my day when he placed a giant bow on the front of the car. That has never happened before, and it truly made my day. I will continue to do business with Coyle Nissan.